Citizen's Charter

City Assessor's Office


  • Issuance of any Assessment Certifications
  • Issuance of Certified True Copy (CTC) of Tax Declaration
  • Issuance of Real Property Tax Order of Payment (RPTOP)

Business Permit and License Division


  • Issuance of Business Permit on BOSS
  • Issuance of Miscellaneous Permit (Billboards / Signboards / Advertisements / Banners / Streamers)
  • Issuance of Miscellaneous Permit (Motorcade / Religious / Cultural / Civic / Government Activities)
  • Issuance of Miscellaneous Permit (Transport of Property / Carnival / Circus / Cockfight / Boxing Match / Victory Party)
  • Issuance of Miscellaneous Permit (Variety Show / Concert)

City Environment and Natural Resources Office


  • Issuance of Certification / Permit to Cut / Trim Trees
  • Issuance of Environmental Clearance Certificate (Requirements)
  • Issuance of Environmental Clearance Certificate (Flowchart)

City Engineer's Office


  • Issuance of Certificate of Annual Inspection
  • Issuance of Building Permit (Requirements)
  • Issuance of Building Permit (Flowchart)
  • Issuance of Certificate of Electrical Inspection
  • Issuance of Certificate of Occupancy Permit

City Health Office


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